We Know This System Because We've Lived It

moonlit-hill was founded by people who experienced firsthand how confusing and frustrating the benefits system can be.

Founded on Frustration, Built on Expertise

In 2018, our founder Sarah Chen spent eight months trying to secure NDIS funding for her daughter. Despite having all the medical evidence, the application was rejected twice. She eventually succeeded, but only after learning the unwritten rules that govern these processes.

She realized thousands of families were going through the same struggle. So she partnered with former Centrelink assessors, aged care coordinators, and disability advocates to create something different.

We don't just fill out forms. We decode a system that was never designed to be user-friendly.

What Drives Us

Transparency First

You'll always know what we're doing, why we're doing it, and what it costs. No hidden fees, no surprise charges.

Results, Not Promises

We only take on cases we believe have a strong chance of approval. If we don't think we can help, we'll tell you upfront.

Dignity Matters

Applying for benefits shouldn't feel humiliating. We handle every case with the respect and discretion it deserves.

Continuous Learning

Policies change monthly. We maintain relationships with current agency staff to stay ahead of every update.

The People Behind moonlit-hill

Our team combines frontline experience from within government agencies with advocacy backgrounds. We know how the system works because many of us used to work inside it.

Sarah Chen

Founder & Director

Former policy advisor with 12 years in disability services. NDIS specialist with personal experience navigating the system.

Michael Torres

Senior Consultant

Worked at Centrelink for 9 years as a claims assessor. Knows exactly what triggers approvals and rejections.

Rebecca Walsh

Aged Care Specialist

Registered nurse with background in ACAT assessments. Specializes in home care package applications.

David Nguyen

Appeals Coordinator

Former AAT representative with extensive experience in disability pension appeals. Success rate above 90%.

The Impact We've Made

2,483

Families supported since 2018

$18.7M

In benefits secured

94%

Application success rate

"After my stroke, I couldn't work anymore. I applied for DSP three times on my own and was rejected each time. moonlit-hill took over my fourth application and it was approved within two months. The backpay alone was over $22,000. I don't know what I would have done without them."
— Robert K., Melbourne

How We're Different

We Don't Use Templates

Every case is built from scratch based on your specific circumstances. Generic applications get generic results.

Direct Agency Relationships

We maintain professional relationships with assessors and coordinators across Services Australia, NDIS, and My Aged Care.

Medical Coordination

We work directly with your doctors to ensure medical reports include the specific language Centrelink requires.

No Win, No Fee

You only pay if your application is approved. If we can't deliver results, you don't pay us.