Last Updated: May 11, 2026
moonlit-hill ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we may automatically collect certain information about your device, including:
We use the information we collect to:
We may share your information in the following circumstances:
With your explicit consent, we share relevant information with government agencies (Services Australia, NDIS, My Aged Care, etc.) as necessary to process your benefit applications.
With your authorization, we may communicate with your healthcare providers to obtain medical evidence required for your applications.
We may share information with third-party service providers who assist us in operating our business, such as:
These providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.
We may disclose your information if required by law or in response to valid requests by public authorities.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For client files, we typically retain records for seven years after case completion in accordance with professional standards and legal requirements.
Under Australian privacy law, you have the right to:
To exercise these rights, please contact us at [email protected].
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.
We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: Level 12, 147 Collins Street, Melbourne VIC 3000, Australia