Agreement to Terms
By accessing or using the moonlit-hill website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
Services Description
moonlit-hill provides consulting services to assist Australian residents in accessing government benefits and entitlements. Our services include, but are not limited to:
- Eligibility assessments for various benefit programs
- Application preparation and submission assistance
- Medical evidence coordination
- Appeals and review representation
- Ongoing case management and support
Eligibility and Account Registration
To use our services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete information
- Maintain the confidentiality of any account credentials
We reserve the right to refuse service to anyone for any lawful reason.
Service Engagement and Fees
Initial Assessment
We provide a preliminary assessment of your case at no charge. This assessment does not constitute formal engagement of our services.
Service Agreement
Formal engagement requires a signed service agreement outlining:
- Scope of services to be provided
- Fee structure and payment terms
- Expected timelines
- Responsibilities of both parties
No Win, No Fee Policy
Our standard arrangement is success-based. You only pay our fees if your benefit application is approved. This policy:
- Applies to initial applications and appeals as specified in your service agreement
- Does not cover third-party costs (e.g., medical reports, government fees)
- Is subject to the specific terms outlined in your individual service agreement
Payment Terms
Unless otherwise specified in your service agreement:
- 50% of fees are due upon notification of application approval
- Remaining 50% is due when you receive your first benefit payment
- Payment plans may be available for cases involving substantial backpay
Client Responsibilities
As a client, you agree to:
- Provide truthful and accurate information
- Respond promptly to requests for information or documentation
- Disclose all material facts relevant to your application
- Notify us immediately of any changes to your circumstances
- Attend scheduled appointments and meetings
- Pay fees as agreed in your service agreement
Our Responsibilities and Limitations
Professional Standards
We commit to:
- Providing services with professional skill and care
- Maintaining client confidentiality
- Acting in your best interests within the scope of our engagement
- Keeping you informed about the progress of your case
No Guarantees
While we strive for successful outcomes, we cannot guarantee:
- Approval of any benefit application
- Specific benefit amounts or levels
- Processing timeframes by government agencies
- Outcomes of appeals or reviews
Not Legal Advice
Our services constitute consulting and application assistance, not legal advice. For legal matters, we recommend consulting a qualified attorney.
Confidentiality and Privacy
We maintain strict confidentiality of client information in accordance with:
- Australian Privacy Principles
- Professional standards and ethics
- Our Privacy Policy (available at privacy-policy.html)
You authorize us to share your information with government agencies and healthcare providers as necessary to provide our services.
Intellectual Property
All content on this website, including text, graphics, logos, and software, is the property of moonlit-hill or its licensors and is protected by copyright and other intellectual property laws.
You may not:
- Reproduce, distribute, or modify website content without permission
- Use our trademarks or branding without authorization
- Scrape, data mine, or extract data from our website
Prohibited Uses
You agree not to:
- Use our services for any unlawful purpose
- Provide false or misleading information
- Impersonate another person or entity
- Interfere with the operation of our website or services
- Transmit viruses, malware, or harmful code
- Engage in harassment or abusive behavior toward our staff
Termination
By You
You may terminate our services at any time by providing written notice. You remain responsible for fees earned up to the termination date.
By Us
We reserve the right to terminate our services if:
- You breach these Terms of Use
- You fail to cooperate or provide necessary information
- You engage in abusive or threatening behavior
- Continuing the engagement would violate professional standards
Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the fees paid for our services
- We are not liable for indirect, consequential, or punitive damages
- We are not responsible for delays or failures caused by government agencies
- We are not liable for decisions made by government assessors or tribunals
Indemnification
You agree to indemnify and hold harmless moonlit-hill, its staff, and affiliates from any claims, damages, or expenses arising from:
- Your breach of these Terms of Use
- False or misleading information you provide
- Your violation of any laws or regulations
Dispute Resolution
Complaints Process
If you have a complaint about our services:
- Contact us at [email protected] with details of your concern
- We will acknowledge your complaint within 2 business days
- We will investigate and respond within 15 business days
- If you remain unsatisfied, you may escalate to our Director
Mediation
Both parties agree to attempt resolution through mediation before pursuing legal action.
Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of Victorian courts.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
Modifications to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified terms.
For existing clients, material changes will be communicated via email, and will not affect the terms of your existing service agreement unless mutually agreed.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms of Use, together with your individual service agreement and our Privacy Policy, constitute the entire agreement between you and moonlit-hill regarding our services.
Contact Information
For questions about these Terms of Use, please contact us:
Email: [email protected]
Address: Level 12, 147 Collins Street, Melbourne VIC 3000, Australia
Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy implied or imposed by Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted, or modified.